Clarabridge
Now part of Qualtrics.
Overview
Clarabridge, now part of Qualtrics, is a leader in conversational analytics. It uses AI-powered text and speech analytics to understand and analyze all forms of customer feedback, from surveys and social media to call center recordings and chat logs.
✨ Key Features
- Omnichannel data collection
- Natural Language Processing (NLP)
- Sentiment and emotion analysis
- Effort and intent detection
- Root cause analysis
🎯 Key Differentiators
- Best-in-class text and speech analytics
- Deep understanding of customer emotion and intent
- Ability to analyze all sources of customer feedback
Unique Value: Provides the most accurate and comprehensive understanding of the customer by analyzing every piece of feedback, structured and unstructured, to reveal the 'why' behind customer behavior.
🎯 Use Cases (5)
✅ Best For
- Analyzing large volumes of unstructured customer feedback to identify key themes and insights
- Improving contact center performance by analyzing agent-customer interactions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple survey creation and distribution
- Small businesses with limited unstructured data
🏆 Alternatives
Offers more advanced and accurate text and speech analytics than many other CX platforms, with a stronger focus on understanding the nuances of human language.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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