ConnectWise
The World's Leading Software Company Dedicated to the Success of IT Solution Providers.
Overview
ConnectWise offers a wide range of software solutions for Technology Solution Providers (TSPs), including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), and a Network Operations Center (NOC). Their NOC services provide 24/7/365 monitoring and management of IT infrastructure, helping MSPs to proactively identify and resolve issues. The ConnectWise NOC is staffed by certified technicians and integrates deeply with their own suite of products.
✨ Key Features
- 24/7/365 NOC Support
- Proactive Monitoring and Alerting
- Incident Management and Remediation
- Patch Management
- Backup and Disaster Recovery Monitoring
- Integration with ConnectWise PSA and RMM
🎯 Key Differentiators
- Deep integration across a wide suite of products for IT service providers.
- Strong focus on the MSP market.
- Extensive partner community and resources.
Unique Value: ConnectWise offers a single, integrated platform for MSPs to manage all aspects of their business, from service delivery to billing, with the option to add 24/7 NOC services for proactive IT management.
🎯 Use Cases (3)
✅ Best For
- Providing comprehensive, integrated IT management for MSPs.
- Automating and streamlining IT service delivery processes.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not already invested in the ConnectWise ecosystem.
- Businesses looking for a simple, standalone NOC monitoring tool.
🏆 Alternatives
Compared to standalone NOC providers, ConnectWise offers a more integrated solution for MSPs already using their PSA and RMM. Versus other integrated platforms, ConnectWise has a long-standing reputation and a very broad feature set.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
📊 Market Info
Customers: NA
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