Gravy
Failed Payment Recovery for Subscription Businesses
Overview
Gravy offers a unique approach to failed payment recovery by combining a proprietary technology platform with a team of US-based retention specialists. When a payment fails, Gravy's system initiates automated recovery attempts and notifications. If those fail, a human agent personally reaches out to the customer to resolve the payment issue, providing a high-touch, personalized experience designed to retain the customer.
✨ Key Features
- Full-Service Failed Payment Recovery
- Human-to-Human Customer Engagement
- Proprietary Recovery Platform
- Churn & Recovery Analytics
- Proactive Engagement Campaigns
🎯 Key Differentiators
- Human-centric approach; uses real people to engage with customers.
- Acts as an extension of the client's customer service team.
- Performance-based pricing model aligns their success with the client's.
Unique Value: Combines technology with a human touch to recover more failed payments and build stronger customer relationships than automated tools alone.
🎯 Use Cases (3)
✅ Best For
- Recovering revenue for businesses with high-value subscriptions where a personal touch is beneficial.
- Supplementing automated dunning tools with human outreach.
- Reducing churn for membership sites, coaching programs, and high-touch SaaS.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Low-value, high-volume subscription businesses where the cost of human intervention is not justified.
🏆 Alternatives
Unlike fully automated dunning software, Gravy provides personalized, human outreach, which can be more effective for certain customer segments and business models. This results in both revenue recovery and improved customer sentiment.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
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