gWorks
Software Solutions to Empower Public Service.
Overview
gWorks offers a suite of cloud-based software solutions designed for local governments and public agencies. Their Utility Billing Hub is a user-friendly system for managing utility billing and revenue collection. It is designed to streamline the billing process, manage customer accounts, and integrate with other government functions like finance and citizen engagement.
✨ Key Features
- Cloud-Based Utility Billing
- Customer Account Management
- Online Payment Integration (FrontDesk)
- Meter Reading Integration
- Configurable Rate Tables
- Automated Penalties
- Reporting and Analytics
🎯 Key Differentiators
- Integrated suite of cloud solutions for local government (Finance, HR, etc.)
- User-friendly interface
- Focus on small to medium-sized local governments
- Strong customer support reputation
Unique Value: Offers a streamlined and integrated cloud-based system for managing various local government functions, including utility billing.
🎯 Use Cases (4)
✅ Best For
- Streamlining the 5-step billing process for a small town
- Integrating utility billing with online payments through a citizen portal
- Managing landlord and multi-property accounts
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large, complex utility enterprises
- Investor-owned utilities
🏆 Alternatives
Provides a more integrated suite of tools for different government departments compared to standalone utility billing software.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Standard tier)
💰 Pricing
Free tier: N/A
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