ManageEngine ServiceDesk Plus
ITSM software for a new generation of IT.
Overview
ManageEngine ServiceDesk Plus is a full-stack ITSM solution with integrated IT asset management, project management, and CMDB. It's available in both cloud and on-premise versions, and is designed to help IT teams of all sizes deliver world-class service.
✨ Key Features
- Incident Management
- Problem Management
- Change Management
- IT Project Management
- CMDB
- IT Asset Management
🎯 Key Differentiators
- Comprehensive feature set, including project management.
- Available in both cloud and on-premise versions.
- Affordable pricing for an enterprise-grade ITSM solution.
Unique Value: ManageEngine ServiceDesk Plus provides a comprehensive and affordable ITSM solution that can be deployed in the cloud or on-premise to meet the specific needs of your organization.
🎯 Use Cases (4)
✅ Best For
- Implementing ITIL best practices for incident, problem, and change management.
- Managing the entire lifecycle of IT assets.
- Building a comprehensive configuration management database (CMDB).
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for a simple, cloud-only help desk solution.
🏆 Alternatives
It offers a broader range of features, including IT project management, than many of its competitors at a similar price point.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: N/A
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