Muni-Link
Cloud-Based Utility Billing Software.
Overview
Muni-Link provides a cloud-based utility billing and customer information system (CIS) created for municipalities. The software is designed to streamline billing for water, sewer, refuse, and stormwater. Being a SaaS solution, it offers accessibility from any device with an internet connection and includes regular updates and security enhancements. Muni-Link also offers a customer communication platform called WebPresence.
✨ Key Features
- Cloud-Based Utility Billing
- Customer Information System (CIS)
- Online Bill Payment Portal
- Service Order Management
- Backflow Inspection Management
- Customer Self-Service Portal
- Automated Notifications
🎯 Key Differentiators
- Exclusively focused on municipal water, sewer, and refuse billing
- Cloud-native solution
- User-friendly interface with an 'Account Central' view
- Includes a customer communication platform (WebPresence)
Unique Value: Offers a modern, cloud-based billing solution specifically designed for the needs of municipal utilities, with a strong emphasis on user-friendliness and customer communication.
🎯 Use Cases (4)
✅ Best For
- Automating the billing process for a borough's water and sewer services
- Providing a customer portal for online payments and account management
- Managing service orders for a municipal utility
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large investor-owned utilities
- Electric and gas utilities
🏆 Alternatives
Provides a more focused and modern solution for water and sewer billing compared to larger, more complex ERP systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Standard tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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