Salesforce Commerce Cloud
The world's #1 commerce platform.
Overview
Salesforce Commerce Cloud is a highly scalable, cloud-based SaaS ecommerce platform designed for both B2C and B2B businesses. It is known for its AI-powered personalization capabilities, mobile-first approach, and seamless integration with the broader Salesforce ecosystem, including Sales Cloud and Marketing Cloud.
✨ Key Features
- AI-powered personalization (Einstein)
- Unified B2B and B2C commerce
- Order management
- Mobile-first design
- Headless commerce capabilities
- Integration with Salesforce CRM
🎯 Key Differentiators
- Deep integration with the Salesforce ecosystem
- Powerful AI and personalization capabilities
- Scalability and reliability of a cloud-based platform
Unique Value: Salesforce Commerce Cloud empowers businesses to deliver personalized and engaging commerce experiences at scale, powered by the world's #1 CRM.
🎯 Use Cases (3)
✅ Best For
- Large retailers with a strong focus on customer data and personalization
- Companies already invested in the Salesforce ecosystem
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small to medium-sized businesses
- Companies not using other Salesforce products
🏆 Alternatives
The key advantage of Salesforce Commerce Cloud is its seamless integration with the broader Salesforce platform, providing a unified view of the customer across all touchpoints. This makes it a powerful choice for businesses that want to leverage their customer data to drive commerce growth.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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