ServiceNow IT Operations Management
The platform for digital business.
Overview
ServiceNow ITOM provides a comprehensive suite of tools to manage and automate IT operations. It uses AIOps to gain visibility across infrastructure, identify issues, and trigger automated remediation workflows, all within the broader ServiceNow platform.
✨ Key Features
- AIOps
- Service Mapping
- Discovery
- Event Management
- Orchestration
- Cloud Management
🎯 Key Differentiators
- Unified platform approach (ITSM, ITOM, etc.)
- Powerful workflow and orchestration engine (Flow Designer)
- Single data model (CMDB)
Unique Value: Connects IT operations with the broader business context on a single platform, enabling end-to-end automated remediation and service management.
🎯 Use Cases (5)
✅ Best For
- Automatically restarting failed services based on monitoring alerts
- Provisioning cloud resources based on service catalog requests
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Standalone, lightweight task automation
- Organizations not already invested in the ServiceNow ecosystem
🏆 Alternatives
Offers a more integrated, single-platform solution compared to point tools, but can be more complex and costly to implement.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by support package tier)
🔒 Compliance & Security
💰 Pricing
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