Unbabel
The AI-powered Language Operations platform
Overview
Unbabel provides an AI-powered Language Operations platform that helps businesses deliver multilingual customer support at scale. The platform combines machine translation with a global community of human editors to provide fast, high-quality translations of customer support messages. Unbabel integrates with popular CRM and customer service platforms, allowing agents to communicate with customers in their native language.
✨ Key Features
- AI-powered translation with human refinement
- Integrations with CRM and customer service platforms
- Real-time translation of chat and email
- Quality estimation and analytics
- Glossary and style guides for brand consistency
- Secure and compliant platform
🎯 Key Differentiators
- Focus on multilingual customer support
- Seamless integrations with leading CRM platforms
- Combination of AI and a global community of human editors
Unique Value: Deliver consistent, high-quality multilingual customer support without the need for in-house multilingual agents.
🎯 Use Cases (4)
✅ Best For
- Enabling customer support teams to handle inquiries in multiple languages without hiring multilingual agents.
- Reducing response times and improving customer satisfaction for international customers.
- Scaling customer support operations to new markets quickly and cost-effectively.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Translation of long-form content, such as legal documents or technical manuals.
🏆 Alternatives
Offers deeper integrations with customer support platforms and a workflow specifically designed for the fast-paced nature of customer service.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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