Freshdesk
Delight your customers with effortless service.
Overview
Freshdesk is a customer support software by Freshworks that provides helpdesk support with all smart automations to get things done faster. While designed for a broad range of industries, its powerful ticketing system, automation capabilities, and customizable customer portal make it a viable option for MSPs to manage client support. It allows clients to create tickets, track their progress, and access a knowledge base through a branded portal.
✨ Key Features
- Omnichannel Ticketing (Email, Phone, Chat, Social)
- Self-Service Portal & Knowledge Base
- Automation & Workflows
- Reporting & Analytics
- CSAT Surveys
- SLA Management
- AI-powered features (Freddy AI)
🎯 Key Differentiators
- User-friendly interface
- Strong feature set for the price
- Integrated suite of business software (Freshworks)
Unique Value: Offers a powerful and easy-to-use omnichannel helpdesk solution with a strong focus on user experience and affordability.
🎯 Use Cases (4)
✅ Best For
- Operating a helpdesk for B2B or B2C companies
- Building a comprehensive knowledge base for customer self-service
- Streamlining support operations for service-based businesses
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs needing integrated RMM or deep asset management
- Organizations looking for a full PSA with project management and billing
🏆 Alternatives
Provides a more intuitive and often more cost-effective solution compared to some of the more complex enterprise-focused platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 10 agents, Integrated ticketing, Knowledge base
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