Customer Alliance
More reviews. More revenue.
Overview
Customer Alliance helps hotels actively manage their guest experience and online reputation. The platform allows hotels to collect, distribute, and analyze guest reviews, as well as create personalized guest satisfaction surveys. The goal is to improve online visibility, increase direct bookings, and enhance the guest experience.
✨ Key Features
- Review Management
- Guest Feedback Surveys
- Review Distribution
- Semantic Analysis
- Competitor Benchmarking
- Website Integration
🎯 Key Differentiators
- Focus on driving direct bookings through review marketing
- User-friendly interface
- Strong customer support
Unique Value: Provides hotels with the tools to not only manage their reputation but also to actively use guest feedback to drive more direct revenue.
🎯 Use Cases (4)
✅ Best For
- Improving online reputation and review scores
- Increasing direct bookings through website widgets
- Gaining actionable insights from guest feedback
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses outside the hospitality industry
🏆 Alternatives
Offers a strong focus on review distribution and marketing to help hotels leverage their positive reputation for commercial gain.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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